At least you were able get something. I am unable to use ANY web services. Restarted, blah blah.Well it was working late last night - but now no maps again
It may not be as difficult as learning an entirely new language but if you only speak Mandarin learning Cantonese much more easy than if you only speak English. At least its the same alphabet. AMC's expecting appraisers to just learn a new service providers sw suite - over a holiday week end - just asinine. All ACI users are now put on "Holiday" so not to receive new orders. They had it up and working last night so why take online services down again???Yep, I may have spoke too soon. The Import Analysis worked to populate the grid and the Location Map worked at first but not on the second report. Flood Maps no joy. So, ACI still having probs. I haven't tried any of the other functions. Fortunately, I don't have any work due till after Christmas, so maybe they'll have the kinks worked out by then. I'd hate to have to change software, those learning curves are a b*tch for OGs.
They had it up and working last night so why take online services down again???
Wait. Do you mean to tell me no one who works for ACI has a home computer? A mobile phone? A LAN line outside the company that they can use to call a news outlet? Go on X, Facebook, IG, or here and get the word out to their customers of what happened and what they are doing hour by hour to fix the problem. Come on, give me a break. As appraisers, we are business owners, and to go dark for days when an order is due to our clients will cost us that client. Even if I were laid up in a hospital bed with an IV drip, I would try to send an update via my mobile phone or have an assistant send an update to my client. All we received is this website: https://www.firstamupdate.com. There is no phone recording. No emails to their customers with an update. Nothing from ACI. The problem with not updating customers and the silence from the ACI camp is that it causes conspiracy theories to run wild, and then, soon, trust starts to dissipate, and public trust is gold in our industry. Suppose they were ahead of this problem on Thursday when it started with regular updates and actions to give confidence that they had the situation under control (even if they didn't). The AMCs probably would not be banning ACI users from uploading appraisals, which may not be reversed due to fear of further spread of the cyberattack. Their inaction is going to cost us business for the foreseeable future. Perception can be reality.Do they even monitor appraisal forums. Again, their computers and phones are down. Are you really going to open an email from a different source (the private email of an employee) regarding the problem, or flag it as suspect since it mentions ACI in the heading? I wouldn't, in fear this was a lead in to a virus or ransomware of your personal computer.